Refund policy

Last updated: 05/07/24

No refunds. All sales are final. 

At 2HO, we strive to deliver exceptional quality and service with every product. However, we understand that sometimes things don't go as planned. Therefore, we have established the following "No Refund" policy:

1. Final Sale: All purchases made through 2HO are considered final sale. We do not offer refunds or exchanges unless the product received is damaged or defective upon arrival.

2. Damaged or Defective Products: In the rare event that you receive a damaged or defective item, please contact our customer service team within 7-14 days of receiving your order. We will gladly assist you in resolving the issue by offering a replacement or store credit.

3. Criteria for Refunds: To be eligible for a refund or replacement due to damage or defect, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

4. Proof of Purchase: To initiate a refund or replacement request, you must provide proof of purchase, such as your order confirmation number or receipt.

5. Changes to Policy: We reserve the right to update or modify this "No Refund" policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.

By making a purchase through 2HO, you agree to adhere to the terms outlined in this "No Refund" policy.

For any other inquiries or concerns regarding this policy please contact us at info@2handsoccupied.com